PRODUCTION SUPPORT

For example, we provide extremely successful two-shift production support for a renowned supplier to the automobile industry, whose contract was already signed in 2011. In 2016, the contract was even expanded by services for outside makes (see also our range of services at Service – Production Support). Our technicians are completely integrated in the production process. All daily occurrences, technological issues, error messages, repairs and much more are resolved in direct communication and exchange of experiences. When necessary, the technicians on site have direct access to support functions at the parent company. Only the changing of lubricants, etc. is performed by independent third parties.

The following measures stood at the forefront here:

• founding of a subsidiary on Location
• hiring of competent technicians with high potential for development
• well-founded and sustainable training of technicians at the main plant in Plüderhausen
• development of logistical and contractual fundamentals for smooth operations
• telephone support for technicians on site by specialist teams at the main plant
  
  

Results achieved in the project:

• reduction of MTBF (mean time between failure) by 83%
• reduction of MTTR (mean time to repair) by 48%
• reduction of operating costs for the production lines under production monitoring by 21%
• unbureaucratic and short-notice modification of production times (particularly for extra shifts and on Weekends)